Frequently Asked Questions

ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.
CHANGE ADDRESS
Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order.
CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.
You can cancel your order with in 24 hr. Any amount paid will be refunded back to the same mode as was chosen by you to make the payment. Please note If your order has already been shipped you cannot cancel your order. In case delivery is attempted, we request you to deny acceptance if you do not wish to keep the product.
Your refund mode depends upon payment mode of order placement:-
  1. If you have placed a COD order (Need to discuss how to return cashback for COD customers)
  2. If you have placed a prepaid order (used credit card/debit card/net banking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation.
Other website some of have Payment made through Gift Card, if any, will be refunded in to your Gift Card only within 1 business day.
You can create a Return in three simple steps
  1. Tap on MyOrders
  2. Choose the item to be Returned
  3. Enter details requested and create a return request.
We understand that you can't wait at home (or office - whatever your delivery address is) right from the time you've placed the order till it's delivered to you.
We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you've missed the order delivery-
First thing to do: Don't Worry!
And Second thing to do : Write us at info@fricstore.com and we shall take care of it.
Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.
That's the big dream and we're sure we'll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.